Operations Specialist

Kelly Services is hiring an Operations Specialist to support EyeMed, a brand under Luxottica, a global eyewear leader known for brands such as Ray-Ban and Oakley. This role is based in Mason, OH 45040 and offers a hybrid work setup with a consistent schedule.

Why apply?

• Opportunity to work with a global, well-established company in the eyewear and vision care industry
• Pay: $22/hour
• Schedule: Full-time, 8:00 AM – 5:00 PM
• Hybrid setup: Onsite 3 days per week (Tuesday–Thursday)
• Contract: 3 months contract
• Collaborative role supporting broker data management and service operations

Key responsibilities

• Maintain the integrity of current broker data in the EyeMed CRM environment
• Develop, maintain, monitor, and report on department standards and results
• Monitor work queues and respond promptly to internal and external customers to drive service satisfaction
• Build, enhance, and maintain broker information, including appointment status, commission payment details, and contact information
• Improve the quality and accuracy of broker data in SAP-CRM and the EyeMed Broker experience
• Maintain ongoing communication with EyeMed Sales, Account Management, and Broker representatives
• Manage multiple communication channels, including cases, email, and Microsoft Teams
• Identify and recommend system and process improvements to support service operations
• Apply CRM system knowledge to improve service delivery for Sales and Service teams
• Analyze issue trends to support continuous improvement
• Extract, analyze, and deliver concise financial data and reports

Qualifications

• Working knowledge of SAP and SAP-CRM
• Strong analytical skills with the ability to evaluate trends and data
• Advanced Excel skills for financial data extraction and reporting
• Ability to manage multiple tasks and communication channels effectively
• Strong communication and collaboration skills

Additional details

• Location: Mason, OH 45040
• Schedule: 8:00 AM – 5:00 PM
• Hybrid: Onsite Tuesday–Thursday
• Pay: $22/hr
• Contract length: 3 months

Apply with Kelly Services to take the next step in your operations career with Luxottica’s EyeMed team.

10101009