Sr. Field Service Technician - New Mexico

Motorola Solutions is a global community focused on enhancing public safety through advanced communication technologies. The Sr. Field Service Technician role is responsible for the post-sale lifecycle of technical communication systems, ensuring optimal system performance through installation, maintenance, and troubleshooting.

Responsibilities

• System Expertise: Install, optimize, and maintain public radio systems (VHF, UHF, 700/800), 911/ECW/Airbus equipment, NG911 infrastructure, and NICE public safety systems
• Preventative Maintenance: Conduct routine preventative maintenance, with an emphasis on trend analysis and documentation, to ensure continuous system operation
• Problem Solving: Develop effective solutions for complex technical challenges encountered during system implementation, upgrades, and ongoing support
• Technical Proficiency: Stay current with the latest technologies and troubleshooting methods in transport, communications, and RF systems
• Collaboration: Work collaboratively with system managers, engineering, project management, sales, system technologists, and partners to design, implement, optimize, and transition advanced communication systems that meet or exceed customer expectations
• On-Call & Travel: Participate in a 50% on-call rotation and travel 25-50% within the T7 region as needed

Skills

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience
• Must be able to obtain background clearance as required by government customers
• An Associate's Degree (or EET), Technical Certification, Project Management, IT Certification, or Military Technical Certification is required
• Candidates should have 3+ years of experience in roles such as Electronics Technician, System Technologist, System Manager, or Field Service
• Must be able to successfully pass and maintain background checks and obtain security clearances
• A clean driving record is required
• A CET certification is required within 6 months of hiring
• Must be a U.S. citizen with the ability to obtain necessary security clearance for government contracts
• Strong understanding of wired/wireless communication systems, including LAN/WAN, computer network installation, configuration, and maintenance (cabling, routers, switches, bridges)
• Proficiency with P25 Systems, NICE public safety loggers, LMR RF systems, networking equipment, and IT networks
• Solid knowledge of standard telephony, dedicated data circuits, and packet switching techniques
• Good understanding of Motorola trunking, P25, and SmartZone systems
• Experience in configuring and testing Motorola two-way radio and subscriber products, channel banks, routers, hubs, and switches
• Ability to utilize equipment for the optimization and testing of Motorola Two-Way radio (e.g., Communication Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets)
• Highly proficient in MS Word, Excel, Outlook, and Access
• Strong self-management and interpersonal skills for effective collaboration with Motorola's customers, subcontractor partners, Sales, Engineering, Project Management, and customer service teams
• Self-motivated and self-managed, capable of performing duties with minimal direct supervision
• Ability to quickly resolve customer problems in high-pressure situations
• Excellent interpersonal skills for close collaboration with internal Motorola teams and customers
• An FCC License and other industry certifications are a plus

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview

• Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.